What is Uptime SLA?
At P2P.org, we guarantee a 99% Uptime Service Level Agreement (SLA) for your staked assets. This means we ensure that our validation services are running smoothly and effectively, keeping your investments working for you as much as possible.
How Do We Calculate Uptime?
Uptime Percentage: The Uptime percentage is calculated by dividing the total duration of uptime periods (that fall within the calculation period defined below) by the total duration of the calculation period, then multiplying the result by 100.
Calculation Period: We consider the period your stake is actively and continuously delegated to our validator, and falls within the agreement's effective (or prolongation) and expiration (or next prolongation) dates, excluding any periods of the Solana network-wide outages (the exact times and durations which are documented at Solana Status and Solana Incidents.
What Constitutes an SLA Violation?
An SLA violation occurs if you have staked continuously during the SLA period and the Uptime percentage is less than the threshold percentage (99%) at the end of the SLA period.
Compensation for SLA Violations
If an SLA violation occurs, here’s how we handle compensations:
Calculation of Compensation:
SOL amount to be compensated is calculated in case of SLA violation based on the percentage deviation of the actual uptime from the threshold percentage and the total SOL rewards earned by you:
Compensation=(SLA threshold - Uptime percentage)*Rewards
where SLA threshold is the uptime threshold percentage defined in the SLA; Uptime percentage is the actual uptime within the SLA period; Rewards is the total SOL rewards (taking into account any discounts, rebaits, referral bonuses) earned by you during the SLA period.
Timeline for Compensation:
Calculation: Within 2 weeks after the end of the SLA period.
Payment: No later than 4 weeks after the end of the SLA period.
Ensuring Transparency and Trust
We commit to maintaining high standards of service and transparency. If you have any questions about how we calculate uptime or handle compensations, please feel free to contact us.
For more information on staking Solana (SOL) with P2P.org and our special offer for large SOL delegations, visit https://p2p.org/solana.
For additional staking support, visit the P2P Solana Help Centre.
You can also get in contact with a live agent by selecting the speech bubble at the bottom right of this page, sending a message to the Telegram bot, or emailing [email protected].